Set inspection criteria
Decide what should be checked when a return arrives: product condition, packaging, accessories, labels, visible damage, and any information you need captured.
Define the possible outcomes
Agree on what qualifies for restocking, what needs repacking or another decision, and what must be held for your review. The categories should match your own product standards.
Keep information usable
Define what you need reported for a return: the return reference, product or SKU, condition notes, photos when applicable, and the selected next action.
Connect returns to the wider workflow
Returns processing should fit with your receiving, inventory preparation, order fulfillment, and customer-service decisions rather than operate as an isolated task.