Fulfillment FAQ
Clear answers before your inventory arrives
Learn how onboarding, receiving, long-term storage, preparation, order fulfillment, special projects, pricing, and communication work with STIM Group.
Getting started
Do you require a minimum monthly order volume?+
No. STIM Group is built for new and growing sellers. You do not need a large monthly order volume to start a conversation with us.
How do I get started?+
Send us your product details, SKU count, current or expected order volume, expected storage period, sales channels, preparation needs, and any special requirements. We will review the information and discuss the next step.
How is fulfillment pricing calculated?+
Pricing is customized around the actual work required, including receiving, long-term storage, unit preparation, order profile, packaging, shipping workflow, kitting, returns, or special projects.
Do you offer long-term storage?+
Yes. STIM Group provides long-term storage as part of its full-service fulfillment offering. We review the inventory profile, storage period, handling requirements, and next steps before work begins.
Receiving, storage, and order fulfillment
What information should I send before inventory arrives?+
Provide the expected shipment details, carrier and tracking information, carton count, SKU list, unit quantities, product labels, packaging notes, expected storage period, and special handling instructions.
What happens when my inventory arrives?+
We receive the shipment, check it against the agreed inbound information, and organize it for long-term storage, preparation, or order fulfillment as agreed.
What happens if there is visible damage or a discrepancy?+
We communicate the issue and request your decision when the received quantity, visible condition, labeling, or packaging does not match the agreed information.
How are customer orders processed?+
Order information reaches us through the sales channel or another method agreed during onboarding. We pick the required items, pack them according to your instructions, prepare the shipping label, and hand the package to the selected carrier.
Services and communication
Which sales channels can you work with?+
We can discuss workflows for Shopify, Amazon, eBay, Walmart, and other ecommerce marketplaces. The exact method for receiving order information is confirmed during onboarding.
Can you prepare inventory for Amazon FBA?+
Yes. We can provide FNSKU labeling, poly bagging, bubble wrap, bundling, carton preparation, and other preparation work based on the agreed requirements.
Can you handle kitting, custom packaging, or returns?+
Yes. We can discuss kits, bundles, inserts, relabeling, repacking, return inspection, sorting, restocking decisions, and other hands-on projects.
Where are you located and how do we communicate?+
STIM Group operates in Las Vegas, Nevada. You communicate directly with the local team about inventory, storage, orders, exceptions, and special requirements.
Start a conversation
Tell us what your business needs.
Share your products, order volume, sales channels, and special requirements. We'll respond with the next steps.